SELLER’S IDENTIFIER

By virtue of the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the following information is provided:

  • The company name is: Timber Brothers, S.L.
  • Email: hola@clairecharlotte.com.
  • Company address is: C / Algezar 34, Aspe 03680 Alicante.
  • The social activity is: Distribution, retail trade.
  • Object of the website: online sales.

The following conditions describe the commercial terms of the products offered in the portal clairecharlotte.com.

You can also review our privacy policy and cookie policy, which describes our practices regarding the data you provide.

The user will only be able to access and contract these services after reading and accepting these terms and conditions.

By accepting these conditions, the user is bound to these terms, which together with our privacy and cookie policy govern our business relationship.

If you do not agree with any part of the terms, you may not purchase any of the products offered.

clairecharlotte.com reserves the right to modify or change these terms at any time. If the modifications constitute a substantial change in the terms, clairecharlotte.com will notify you by posting an announcement on the website.

The products are available only to legal entities and persons who are at least 18 years old.

The use of any service, since the notification of a substantial change in the terms, will constitute the acceptance of the modified Terms.

ACCEPTANCE AND PROOF OF ACCEPTANCE

The purchase of the products must be done by activating the “Add to Cart”, “Buy” and “Reserve” buttons that appear in the product files displayed in the store, and express the full acceptance of each and every one of the Terms and Conditions as shown on the clairecharlotte.com website prior to the purchase of the products.

As a condition for placing any order, the user must provide their data in the order form and registration in the store. The registration information you provide must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the agreement with clairecharlotte.com.

From the moment of acceptance, the user acquires the status of customer of clairecharlotte.com.

PURCHASE VALIDATION

The validation of the order by the customer expressly implies knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by clairecharlotte.com constitutes proof of all transactions made between clairecharlotte.com and its clients.

PRICING POLICY

The prices applicable to each product are those indicated on the website on the date of the order (including taxes).

However, in accordance with the provisions of Law 37/1992 , of 28 December, regulating taxes, the transaction may or may not be subject to the same depending on the country of residence of the buyer and the condition in which the buyer acts (employer, professional or individual). Consequently, in some cases the final price of the order may be altered from that shown on the website.

VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase while they are in the product catalog displayed through the website. Users are requested to access updated versions of the website to avoid price errors. In any case, pending orders will maintain their conditions for 7 days from the moment they are formalized.

CLAIMS, RETURNS, WITHDRAWALS

The user / buyer may make claims or requests for withdrawal or return by sending an email to pedidos@clairecharlotte.com indicating your name and surname, the order number, the service or product purchased and indicating the reasons for your claim.

In the event that a product is not provided, clairecharlotte.com will proceed to refund the amount paid by the client.

Likewise, the service will be returned if the client desists from the service within 14 days of purchase, in accordance with Article 103 of the RDL 1/2007, November 16.

To exercise the right of withdrawal, the customer must notify its decision to withdraw from the service by means of an unequivocal statement (at the request of e-mail hola@clairecharlotte.com), indicating all its personal and contact details.

The refund of the service amount will be made by the same means by which the payment was made.

Comply with the withdrawal period, you must take into account the above.
We will refund the amount within 14 calendar days from the date we approve your return.

Article 103 of Law 3/2014 of 27 March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other laws, establishes that contracts that are exempt from the right of withdrawal refer to

Clairecharlotte.com will not accept changes or returns that have not been previously communicated through the indicated channels. As well as returns of products damaged by a bad use or problems in the transport (in this case an incidence will be opened with the agency of transport to obtain a solution).

LIMITATION OF RESPONSIBILITY

Clairecharlotte.com reserves the right to make, at any time and without prior notice, modifications and updates of the information contained on the Web, its configuration and presentation, access conditions, terms of engagement, etc. . So the user must access the updated versions of the page.

The user is solely responsible for maintaining the confidentiality and security of his or her user profile. The user agrees to immediately notify clairecharlotte.com of any breach of security of the page.

Clairecharlotte.com will not be responsible for any loss arising from the improper or unauthorized use of its website.

The user is solely responsible for maintaining the confidentiality of his/her password and is solely responsible for all activities resulting from the use of his/her password on the pages developed by clairecharlotte.com. Our platform generates secure passwords automatically, if you wish to change it, it is possible under your responsibility, we recommend the use of secure passwords that include uppercase, lowercase, numbers and/or special characters.

In no event shall clairecharlotte.com be liable for any breach of contract by the customer, negligence with respect to the site, the service or any content, for any loss of profits, loss of use, or actual, special, indirect, incidental, punitive or consequential damages of any kind arising from your misuse of the tools provided.

Our sole responsibility will be to provide the product on the terms and conditions set forth in this contract policy.

Clairecharlotte.com is not responsible for any consequences or damages derived from the improper use of the products supplied.

LANGUAGE

The language in which the agreement between clairecharlotte.com and the user/client will be perfected is Spanish (English as a second language).

EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

The European Commission provides an online dispute resolution platform which is available at the following link:

http://ec.europa.eu/consumers/odr/. Consumers can submit their complaints through the online dispute resolution platform.

JURISDICTION AND APPLICABLE LAW

Clairecharlotte.com and the user will be governed to resolve any dispute that may arise from access, or use of this website, by Spanish law, and submit to the Courts and Tribunals of the city of Madrid.